FastBots vs ChatBot.com
ChatBot.com Alternative With Flat Pricing And More Channels
ChatBot.com (Text Inc) prices per user and per AI resolution, and doesn't natively ship Instagram, WhatsApp, Telegram or email channels. FastBots is one flat $89/mo for the whole team, with all the channels and AI usage included.
Choose FastBots if
- Per-user pricing punishes you as the team grows
- Per-AI-resolution surcharges feel like double-charging
- You need Instagram, WhatsApp, Telegram or email channels (ChatBot.com ships none of those natively)
- You want predictable flat billing, not seat-by-seat tier math
- You're a service business or agency, not a Text Inc / LiveChat customer already
Stick with ChatBot.com if
- You're already deeply embedded in the Text Inc ecosystem (LiveChat, HelpDesk, KnowledgeBase) and want chatbot bundled
- Your team is a small support outfit using only the website widget and FB Messenger
- Per-user pricing math works in your favour at very small team sizes
Providing AI Chatbots to Trusted Brands Around The World
The 30-Second Answer
ChatBot.com is the chatbot product from Text Inc, the parent of LiveChat. It works well bundled with their broader support suite. The trade-offs: per-user pricing ($25-99 per user/month), per-AI-resolution surcharges on top, no native Instagram, WhatsApp, Telegram or email channels. FastBots is one flat $89/mo for the team, with all the missing channels included.
Side-By-Side
FastBots vs ChatBot.com, feature by feature
Verified against ChatBot.com's own published documentation on 2026-05-15. Pricing changes — see their site for current numbers.
Prezzi
What you actually pay
A 3-person ChatBot.com team on Growth ($99 × 3 = $297/mo) gives 200 AI resolutions. FastBots Business is $89/mo flat for the whole team with 5,000 AI-handled messages — over 3× cheaper for ~25× the AI volume.
- Free1 chatbot · 50 msgs/mo · no card · 14-day idle expiry$0/mo
- Essential2 chatbots · 2,000 msgs/mo · all major LLMs (GPT, Claude, Gemini)$39/mo
- Business5 chatbots · 5,000 msgs/mo · Live Chat handover + Email Replies + Auto Retrain$89/mo
- Premium10 chatbots · 10,000 msgs/mo · remove FastBots branding$199/mo
- Reseller30 chatbots · 30,000 msgs/mo · white-label + multi-brand$399/mo
- EnterpriseCustom limits · security review · SLA · onboarding managerPersonalizzato
- EssentialPer-user · 1 agent · 10 AI resolutions/mo$25/user/mo
- GrowthPer-user · 10 agents · 200 AI resolutions/mo$99/user/mo
- Enterprise50+ agents · 2,000+ resolutionsPersonalizzato
- Extra AI resolutionsPay-as-you-go beyond plan$49.50 per 50-pack
Provalo gratis
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Where Each Tool Wins
The honest answer
Both tools are competent. The right pick depends on your team and use case. Here's where each one is genuinely the better choice.
FastBots is the better choice if…
- Anyone outside the Text Inc / LiveChat ecosystem
- Teams of 2+ where per-user pricing creates real budget pain
- Service businesses needing Instagram, WhatsApp or Telegram (ChatBot.com doesn't ship any natively)
- Teams running AI conversations at any meaningful volume — the per-resolution surcharge model adds up
- Agencies wanting white-label across multiple client bots at $399/mo
ChatBot.com is the better choice if…
- Teams already inside Text Inc's LiveChat / HelpDesk / KnowledgeBase suite who want chatbot bundled
- Small support teams using only the website widget and Messenger — both products work fine for that
- Buyers who specifically want the polished mobile apps Text Inc provides
Switching From ChatBot.com
Move over in around 30 minutes
Most teams switching from ChatBot.com aren't replacing the whole Text Inc stack — they're cutting the chatbot bill and using FastBots' multi-channel reach. The training data is the same source of truth (your website + documents) and carries over directly.
- 1
Sign up for the FastBots free plan, train on the same content.
- 2
Add the embed snippet to your site (replaces the ChatBot.com widget).
- 3
Connect IG / WhatsApp / Telegram / email channels — none of which ChatBot.com natively covers.
- 4
Enable Live Chat on Business ($89/mo) for human takeover.
Common Worries
- Will I lose LiveChat integration if I leave ChatBot.com?
- If you actively use LiveChat (the live-chat product) alongside ChatBot.com, that's a real bundle. You can keep using LiveChat for agent-to-customer chat and use FastBots for AI handling — or consolidate both into FastBots' Live Chat with human takeover on the Business plan.
Hai domande?
Common Questions About FastBots vs ChatBot.com
Le domande più frequenti prima che le squadre si iscrivano. Se la tua non è presente, il nostro team di assistenza ti risponderà entro poche ore nei giorni lavorativi.
Does ChatBot.com have Instagram or WhatsApp?
Per ChatBot.com's published channel list as of May 2026, the natively supported channels are website widget, Facebook Messenger, mobile app and chat page. Instagram DM, WhatsApp, Telegram and email are not listed as native channels. FastBots ships all of those.
Is FastBots cheaper than ChatBot.com?
For most teams, yes — significantly. A 3-person ChatBot.com Growth team is $99 × 3 = $297/mo for 200 AI resolutions, with $49.50 surcharges per extra 50 resolutions. FastBots Business is $89/mo flat with 5,000 AI-handled messages and 5 chatbots. The gap widens as your team or AI volume grows.
What does ChatBot.com have that FastBots doesn't?
Bundled positioning inside the Text Inc suite (LiveChat, HelpDesk, KnowledgeBase, OpenWidget) — useful if you're already paying for those. Polished mobile apps for agent-side handling. A specific UX continuity for existing LiveChat customers.
What does FastBots have that ChatBot.com doesn't?
Native Instagram, WhatsApp, Telegram and inbound email channels. Flat per-account pricing instead of per-user × per-resolution. Multi-model AI choice (GPT, Claude, Gemini). Topic-ringfenced general-knowledge mode. A Reseller plan ($399/mo) with white-label and multi-brand for agencies. And a free plan that doesn't expire.
Ready to try the ChatBot.com alternative?
Free plan, no credit card. Build a chatbot in 5 minutes and run it side-by-side with what you have.
- Same trained-on-your-content AI
- Live Chat human takeover on Business
- WhatsApp, Instagram, Messenger included